Quick Service

快捷服務(wù)

Yutong has built a global service network covering 110 countries and regions overseas, with more than 700 service outlets and 3 Direct Service Centers, with an average service radius of 150km. The professional Yutong direct service guarantee team consists of 33 country service managers and 646 service engineers, operating year-round (365 days) in local markets to provide full lifecycle protection and support for each vehicle.

宇通構(gòu)建了覆蓋海外110個(gè)國家和地區(qū)的全球化服務(wù)網(wǎng)絡(luò)，擁有700＋家服務(wù)網(wǎng)點(diǎn)，3家自營站，平均服務(wù)半徑達(dá)150km。專業(yè)的宇通直服保障團(tuán)隊(duì)包含33名國家服務(wù)經(jīng)理，646名服務(wù)工程師，365天常駐市場，為每一臺(tái)車輛提供全生命周期的守護(hù)與支持。

Relying on the strong supply chain system, Yutong has established a global parts supply network that includes 11 central warehouses and 92 forward warehouses. Through an integrated parts management platform and an efficient logistics system, it provides customers with fast assurance of genuine parts for 15 years.

依托強(qiáng)大的供應(yīng)鏈體系，宇通建立了包含11個(gè)中心庫、92個(gè)前置倉的全球配件供應(yīng)網(wǎng)絡(luò)，通過一體化配件管理平臺(tái)和高效物流體系，為客戶提供15年正品配件快速保障。

Professional Service

專業(yè)服務(wù)

Yutong has innovatively launched the service standard for commercial vehicles, with professional service teams stationed on customers' operation routes to achieve 24/7 rapid response, covering the entire process of vehicle delivery and operation. The innovative model of "Service + Training" is adopted to simultaneously improve customers' driving skills and maintenance capabilities, and rely on the IOV platform LINK+ to realize real-time monitoring of vehicle conditions and fault warning. In addition, regular safety inspections and special services are conducted as value-added activities, to comprehensively ensure customers' vehicle-using experience.

宇通創(chuàng)新推出商用車服務(wù)標(biāo)準(zhǔn)，專業(yè)服務(wù)團(tuán)隊(duì)駐點(diǎn)客戶運(yùn)營線路，實(shí)現(xiàn)7×24小時(shí)快速響應(yīng)，覆蓋車輛交付、運(yùn)營等全流程。采用"邊服務(wù)邊培訓(xùn)"的創(chuàng)新模式，同步提升客戶駕駛技能與維保能力，并依托智能車聯(lián)網(wǎng)平臺(tái)實(shí)現(xiàn)車況實(shí)時(shí)監(jiān)控與故障預(yù)警。此外，定期開展安全檢查、專項(xiàng)服務(wù)等增值活動(dòng)，全方位保障客戶用車體驗(yàn)。

Since establishing the first international service training center in China's bus industry in Zhengzhou in 2007, Yutong has built  a professional customer empowerment system,setting up multiple training centers in countries such as Ghana, Pakistan, and the Philippines.  Through a digital learning platform, on-site practical training, and other methods, Yutong provides more convenient training support to its customers.
       自2007年在鄭州建立中國客車行業(yè)首個(gè)海外服務(wù)培訓(xùn)中心以來，宇通通過構(gòu)建專業(yè)的用戶賦能體系，已在加納、巴基斯坦、菲律賓等地建立多個(gè)培訓(xùn)中心，并借助數(shù)字化學(xué)習(xí)平臺(tái)和現(xiàn)場實(shí)操培訓(xùn)等方式，為客戶提供更便捷的培訓(xùn)支持。

Attentive Service

親勤服務(wù)

Yutong's full-scenario service products provide customers with comprehensive vehicle protection solutions. The managed package service includes complete preventive maintenance and repair solutions, dedicated parts reserve, roadside assistance, and a commitment to operation assurance with downtime compensation. In addition, there are extended warranty and managed maintenance services, which together ensure the efficient and stable operation of vehicles.

宇通全場景服務(wù)產(chǎn)品為客戶提供全方位的車輛保障方案。大包托管服務(wù)包含完整的預(yù)防性維保和維修解決方案、宇通定向配件儲(chǔ)備、道路救援，并承諾運(yùn)營保障和超停賠付。另外還有延長保修和保養(yǎng)托管服務(wù)，共同確保車輛的高效穩(wěn)定運(yùn)營。

Relying on the Yutong Link＋ platform, Yutong provides customers with a full lifecycle management system encompassing 'manage-use-maintain-repair', empowering intelligent vehicle operation and maintenance. In terms of operation management, Link＋ offers pre-operation checks, real-time data reporting, trip statistics analysis, and driving behavior evaluation to comprehensively improve fleet operation efficiency. Regarding vehicle maintenance, it can remotely monitor the status of 100+ parts, enable predictive maintenance for 22 types of parts, and generate maintenance plans. For repair and support, it provides 24-hour remote diagnostic services, intelligently pushes fault warnings, and offers repair and recovery suggestions.

依托宇通Link＋平臺(tái)，為客戶提供“管-用-養(yǎng)-修”全生命周期管理，賦能車輛運(yùn)營與維保智能化。在運(yùn)營管理方面，Link＋提供運(yùn)營前檢查、實(shí)時(shí)數(shù)據(jù)上報(bào)、行程統(tǒng)計(jì)分析及駕駛行為評估，全面提升車隊(duì)運(yùn)營效率；在車輛養(yǎng)護(hù)方面，可遠(yuǎn)程監(jiān)控100+零部件狀態(tài)，對22種零部件實(shí)現(xiàn)預(yù)測性維護(hù)，生成保養(yǎng)計(jì)劃；在維修保障方面，提供24小時(shí)遠(yuǎn)程診斷服務(wù)，智能推送故障預(yù)警和維修恢復(fù)建議。

Yutong always prioritizes customer satisfaction by delivering efficient response, full lifecycle support, and intelligent solutions.We continuously optimize our service system to deliver an exceptional experience for our customers. BETTER SERVICE, ALWAYS ENROUTE! Yutong will continue to deepen its global service layout, and provide better service solutions for customers around the world!
        宇通始終以客戶滿意為服務(wù)標(biāo)準(zhǔn)，圍繞“高效響應(yīng)”“全生命周期支持”“智能服務(wù)”三大核心，持續(xù)優(yōu)化服務(wù)體系，致力于為客戶創(chuàng)造卓越體驗(yàn)。BETTER SERVICE, ALWAYS ENROUTE！未來，宇通將繼續(xù)深化全球服務(wù)布局，為全球客戶提供更優(yōu)質(zhì)的服務(wù)解決方案！